Why We Send Quarterly NPS Surveys: Powering Positive Outcomes
April 13, 2023
Hey there, GHR team members! We wanted to take a moment to talk about something important: your experience working with us. We know that finding the right role with the support you need in your career is crucial, so we want to make sure that we’re doing everything we can to make it as seamless and positive as possible for every member of the GHR team. Net Promoter Score (NPS) surveys are one of the ways we do that. Let’s dive into what they are and why we send them out!
What are NPS Surveys?
Simply put, NPS surveys are a way for us to measure how likely you are to recommend GHR Healthcare to others based on your experience working with us. We ask you to rate us on a scale from 0-10, with 10 being the highest possible score. Based on your scores, we categorize responses into three groups: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). Then, we use this information to calculate our NPS score, which ranges from -100 to 100. That score then helps us measure satisfaction by division, identify areas of excellence, and see where we can improve. Your feedback is what powers our ability to support your career in the best way possible!
Why Do We Send Them?
But why do we send these surveys out quarterly? Well, it’s simple: we want to make sure that we’re constantly improving your experience working with us. We take your feedback seriously and use it to identify areas where we’re excelling and areas where we can improve. We want to keep doing what we’re doing well and fix any issues that might be preventing us from supporting your career in the best way possible!
So, keep an eye out for our quarterly NPS surveys, and know that your opinion matters to us. Together, we can power positive outcomes in your careers and in the healthcare industry as a whole!
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